Clikso Logo
Developer docs

AI apps (MCP)

Fix problems with AI apps

Open in ClaudeOpen in ChatGPT

In short

Most problems have a quick fix. If the app says it is signed out, connect it again. If a tool is missing, check its setting in Settings → AI connections, then start a new chat. If an approval expired, ask the app to try again.

The app says it is not signed in

The app's sign-in has ended. This happens when you press Disconnect in Clikso, or after 30 days without use.

Connect it again from the app:

  • Claude: Customize → Connectors, then press Connect next to Clikso.
  • Claude Code: type /mcp, pick clikso and choose Authenticate.
  • Other apps: remove Clikso and add it again, or use the app's sign-in button.

A tool is missing

Check these in order:

  1. Is it Blocked? Open the app in Settings → AI connections and look under Tool permissions. Blocked tools are hidden from the app.
  2. Is the connection View only? Then Clikso hides every tool that makes changes. Press Edit access to allow changes.
  3. Are you a viewer? If you are a viewer in every workspace you connected, the app can only read.
  4. Is it a click-stats tool? get_link_stats and get_workspace_stats appear only while Clikso has them turned on.
  5. Start a new chat. Some apps keep the old tool list until you do.

The app says the tool is turned off

The app got "The user turned this tool off in Clikso". The tool is Blocked, or it follows a stricter twin. For example, Delete several links follows Delete link. See Permissions.

Claude, ChatGPT and VS Code show approvals as a Clikso card in the chat. If you get a link instead:

  1. Remove the connector and add it again. The app then loads Clikso's new tool list, which includes the card. Starting a new chat is not always enough.
  2. Check the app. Apps without card support, such as Claude Code, Cursor and Gemini, always use the link. That is expected.
  3. Check how it signed in. The card is only for an app Clikso could verify. If the Clikso sign-in page said "Unverified app", approvals always come as a link.

The link works just as well. It opens a Clikso page with the same details and buttons.

Claude asks to show the app

Before the first card, Claude may ask whether it can show the Clikso app in the chat. Choose Allow or Always allow. If you chose no, ask Claude for the approval link, or allow the app next time.

The approval card or page has a problem

  • "This request expired". Approvals last 10 minutes. Ask the app to try again.
  • "Denied". You pressed Deny, so nothing was changed. Ask the app again if you change your mind.
  • "Request not found". You opened the link while signed in to a different Clikso account. Sign in as the person who connected the app.
  • "This request can't be changed". It was already approved, denied or used. Nothing more to do.
  • "Clikso can't run this now". Something changed since the app asked, such as the tool being blocked. Nothing ran. The reason is shown.
  • The card shows only "Approve in Clikso". The app did not pass the card what it needs. Press it to approve on the Clikso page.

The app hit a plan limit

AI apps follow your plan's limits, the same as API keys. The app gets a plain message, often with an upgrade link:

  • "This needs the Pro plan" (or another plan). The link uses a feature your plan does not have, like geo-targeting.
  • Monthly links, folders or tags. You reached your plan's limit. The message says when it resets, where that applies.
  • Click stats. AI apps and API keys share your workspace's analytics quota. Wait for it to reset, or upgrade.
  • "Too many requests. Wait N seconds". The connection hit its rate limit. The app can try again after that.
  • "Finish payment to start using this workspace". The workspace is waiting for its first payment. Finish it in the Clikso dashboard.
  • "This workspace is read-only". The workspace is paused. The app can still read links and click stats, and the short links still work. Add a paid plan, or make it your default workspace, to make changes.

The app is refused in a workspace

  • "This connection does not include that workspace". Add it in Settings → AI connections with Edit workspaces.
  • "You can only view this workspace". You are a viewer there. Ask a workspace admin for editor access.
  • "This connection is view only". Press Edit access on the app's page to allow changes.
  • "This action is not available to AI connections". Some things are never open to AI apps, like link passwords and billing. Do these in the dashboard.

Problems when you connect

  • "Coming soon". AI connections are not open to your account yet. We will let you know when they are.
  • Claude will not add another connector. The Claude Free plan allows one custom connector. Remove another one first.
  • "Unverified app". Clikso cannot confirm which app this is. See Unverified apps.
  • Clikso asks you to verify your email. You need a verified email before you can connect an app.

Still stuck? Contact us with the app's name and what it said.