# Fix problems with AI apps What to do when an AI app cannot sign in to Clikso, a tool is missing, an approval link expired, or the app reports a plan limit. > **In short:** > > Most problems have a quick fix. If the app says it is signed out, connect it again. If a tool is missing, check its setting in Settings → AI connections, then start a new chat. If an approval expired, ask the app to try again. ## The app says it is not signed in The app's sign-in has ended. This happens when you press **Disconnect** in Clikso, or after 30 days without use. Connect it again from the app: * **Claude:** Customize → Connectors, then press **Connect** next to Clikso. * **Claude Code:** type `/mcp`, pick **clikso** and choose **Authenticate**. * **Other apps:** remove Clikso and add it again, or use the app's sign-in button. ## A tool is missing Check these in order: 1. **Is it Blocked?** Open the app in Settings → AI connections and look under **Tool permissions**. Blocked tools are hidden from the app. 2. **Is the connection View only?** Then Clikso hides every tool that makes changes. Press **Edit access** to allow changes. 3. **Are you a viewer?** If you are a viewer in every workspace you connected, the app can only read. 4. **Is it a click-stats tool?** `get_link_stats` and `get_workspace_stats` appear only while Clikso has them turned on. 5. **Start a new chat.** Some apps keep the old tool list until you do. ## The app says the tool is turned off The app got "The user turned this tool off in Clikso". The tool is Blocked, or it follows a stricter twin. For example, Delete several links follows Delete link. See [Permissions](https://clik.so/docs/ai/permissions). ## No card, only a link Claude, ChatGPT and VS Code show approvals as a Clikso card in the chat. If you get a link instead: 1. **Remove the connector and add it again.** The app then loads Clikso's new tool list, which includes the card. Starting a new chat is not always enough. 2. **Check the app.** Apps without card support, such as Claude Code, Cursor and Gemini, always use the link. That is expected. 3. **Check how it signed in.** The card is only for an app Clikso could verify. If the Clikso sign-in page said "Unverified app", approvals always come as a link. The link works just as well. It opens a Clikso page with the same details and buttons. ## Claude asks to show the app Before the first card, Claude may ask whether it can show the Clikso app in the chat. Choose **Allow** or **Always allow**. If you chose no, ask Claude for the approval link, or allow the app next time. ## The approval card or page has a problem * **"This request expired".** Approvals last 10 minutes. Ask the app to try again. * **"Denied".** You pressed Deny, so nothing was changed. Ask the app again if you change your mind. * **"Request not found".** You opened the link while signed in to a different Clikso account. Sign in as the person who connected the app. * **"This request can't be changed".** It was already approved, denied or used. Nothing more to do. * **"Clikso can't run this now".** Something changed since the app asked, such as the tool being blocked. Nothing ran. The reason is shown. * **The card shows only "Approve in Clikso".** The app did not pass the card what it needs. Press it to approve on the Clikso page. ## The app hit a plan limit AI apps follow your plan's limits, the same as [API keys](https://clik.so/docs/limits). The app gets a plain message, often with an upgrade link: * **"This needs the Pro plan"** (or another plan). The link uses a feature your plan does not have, like geo-targeting. * **Monthly links, folders or tags.** You reached your plan's limit. The message says when it resets, where that applies. * **Click stats.** AI apps and API keys share your workspace's analytics quota. Wait for it to reset, or upgrade. * **"Too many requests. Wait N seconds".** The connection hit its rate limit. The app can try again after that. * **"Finish payment to start using this workspace".** The workspace is waiting for its first payment. Finish it in the Clikso dashboard. * **"This workspace is read-only".** The workspace is paused. The app can still read links and click stats, and the short links still work. Add a paid plan, or make it your default workspace, to make changes. ## The app is refused in a workspace * **"This connection does not include that workspace".** Add it in Settings → AI connections with **Edit workspaces**. * **"You can only view this workspace".** You are a viewer there. Ask a workspace admin for editor access. * **"This connection is view only".** Press **Edit access** on the app's page to allow changes. * **"This action is not available to AI connections".** Some things are never open to AI apps, like link passwords and billing. Do these in the dashboard. ## Problems when you connect * **"Coming soon".** AI connections are not open to your account yet. We will let you know when they are. * **Claude will not add another connector.** The Claude Free plan allows one custom connector. Remove another one first. * **"Unverified app".** Clikso cannot confirm which app this is. See [Unverified apps](https://clik.so/docs/ai/other#unverified-apps). * **Clikso asks you to verify your email.** You need a verified email before you can connect an app. Still stuck? [Contact us](https://clik.so/contact) with the app's name and what it said. --- Source: https://clik.so/docs/ai/troubleshooting